DokKit Digital Delivery Policy

When delivery starts

Delivery starts only after PayFast confirms successful payment to DokKit. A pending, failed, cancelled, reversed or unverified payment does not trigger delivery.

Delivery method

DokKit will make purchased files available through a secure order-confirmation page, by email to the address entered at checkout, or both. The email will identify the order and explain how to access the files.

Delivery target

DokKit aims to provide access within 15 minutes after payment confirmation. This is a service target and does not mean a bank or payment provider will confirm every payment immediately.

If PayFast has confirmed payment and access is unavailable after 30 minutes, email support@dokkit.co.za.

Access period and download limit

The secure download page remains active for seven days after it is issued and permits up to five successful download attempts for the order. The limit protects the files from unauthorised distribution and is not intended to prevent reasonable use by the licensed buyer.

Correct email and spam folders

You must enter and check a valid email address. If the confirmation does not arrive, check spam, junk and promotions folders and search for “DokKit” before contacting support.

DokKit is not responsible for delay caused solely by an incorrect email address, but will reasonably assist after verifying the order and buyer.

Restoring access

If access expires before you complete a reasonable download, contact support with the order number and payment email. DokKit will provide reasonable reissue assistance for up to 12 months after purchase when the order can be verified and the Product remains technically available.

This does not create permanent cloud storage or an obligation to host files indefinitely.

Wrong, missing, corrupt or inaccessible files

Notify DokKit promptly if files are missing, corrupt, inaccessible, the wrong Product or materially different from the Product purchased. Include the order number, affected filename and a screenshot or error message where useful.

DokKit will provide a fresh link, replacement file or corrected file within a reasonable time, unless applicable law gives you a right to choose another remedy. If the problem cannot be resolved, the Refund and Remedy Policy applies.

Product unavailable after payment

If DokKit cannot supply an accepted Product because it is unavailable, DokKit will notify you promptly and refund the affected payment within the period required by applicable law.

Software requirements

The Product page will identify file types and software requirements. Word files generally require compatible word-processing software and Excel workbooks require compatible spreadsheet software. Features may behave differently in desktop, web, mobile and third-party applications.

Backups

After a successful download, save the files securely and maintain backups. Do not rely on the email or secure link as permanent storage.

Download security

Secure links are issued for the licensed buyer. Do not publish them, forward them outside the licensed business or use them to circumvent the Template Licence. DokKit may suspend a link reasonably believed to be compromised and issue a replacement after verification.

Support information

For a delivery problem, email support@dokkit.co.za with the order number, payment email, approximate payment time and a description. DokKit aims to acknowledge a complete request within two business days and resolve it within five business days after receiving the information needed to investigate.